1.About the product
Q: What is wearing armor?
-A: Wearing nail polish is a reusable nail product that is convenient and fast, suitable for various occasions. It doesn’t require expertise
With the help of a nail artist, it can be worn for a long time and is easy to replace, making it very suitable for modern fast-paced life.
Q: Can wearing armor be reused?
-A: Yes, SHINAILS’ armor is designed to be reusable. Proper use and maintenance can make it reusable multiple times
Wear, specific usage and cleaning maintenance guidelines can refer to the instructions we provide.
Q: Is the size for wearing armor suitable for me?
-A: Our wearable armor comes in various shapes and sizes to choose from, usually suitable for most hand shapes. Before purchasing, I
We suggest checking the size guide on the product page to ensure that you choose the style that suits you. If there are any questions,
You can contact our customer service for advice.
2.Orders and purchases
Q: How to place an order?
-A: Browse our website, select your favorite armor style, add it to your shopping cart, and then go to the checkout page
Complete the order. We support multiple payment methods, including credit cards, PayPal, and Interac e-Transfer.
Q: Can I use a discount code?
-A: Yes, you can enter a valid discount code at checkout to enjoy the discount. If you have a promotional discount code, please
Enter the code at checkout, and the system will automatically calculate the discount.
Q: How can I check the status of my order?
-A: You can log in to your account and check the status of all orders on the “My Orders” page. We will also pass through
Email notification of updates to your order, including order confirmation, shipping, and logistics tracking information.
3.Delivery and Logistics
Q: What delivery methods do you offer?
-A: We offer standard delivery, fast delivery, and local delivery (if applicable). Specific delivery options and fees
It will automatically display based on your address when you checkout.
Q: How long does it take for delivery?
-A: Standard delivery usually takes 5-7 working days, while fast delivery takes 2-3 working days. The specific time depends on you
The location. You can see the estimated delivery date at checkout.
Q: How can I track my order?
-After shipment, you will receive an email containing the tracking number of the order. You can click on the email
Link to view the logistics status of the package.
4.Returns and exchanges
Q: Can I return wearing armor?
-A: For hygiene and health safety reasons, once the armor is opened or used, it cannot be returned. If the product
If it is unopened and there are manufacturing defects or shipping errors, we can provide you with exchange services. Please refer to me for details
Our return policy.
Q: How to apply for a replacement?
-If the product you receive has manufacturing defects or does not match the order, please contact us within 7 days and provide
Order number and product photos. We will arrange a replacement for you.
Q: What should I do if I am not satisfied with the product?
-If the product is unopened and unused, you can apply for an exchange or discount coupon for your next purchase. We are dedicated to
To ensure the satisfaction of every customer, please feel free to contact our customer service team to discuss your needs.
5.Payment and Security
Q: What payment methods do you support?
-A: We support multiple payment methods, including credit cards (Visa, Mastercard, American Express)
）PayPal and Interac e-Transfer in Canada. All payments are made through secure and encrypted channels
Dao processing.
Q: Is my payment information secure?
-A: Yes, we attach great importance to your privacy and payment security. We use SSL encryption technology to ensure your support
Payment information is protected. We also do not store your credit card information on our servers, all support
Payment is processed through a secure payment gateway.
6.Account and personal information
Q: How do I create an account?
-A: You can click the “Register” button in the upper right corner of our website and follow the prompts to fill in your information
Create an account. After creating an account, you can view order history, save shipping addresses, and other information.
Q: How do I reset my password?
-If you have forgotten your password, please click on “Forgot Password” on the login page and enter the registered email address
Address. The system will send a password reset email, follow the link in the email to set a new password.
Q: How do you protect my personal information?
-A: We comply with Canada’s Privacy Act (PIPEDA) and adopt advanced security measures to ensure your personal information
Rest safe. The detailed privacy policy can be found on our website.