Return policy: A clear return and exchange policy can enhance customers’ purchasing confidence.

  • As wearing armor belongs to personal care products, special handling is indeed required in the return policy. In order to avoid potential customers from disputes caused by unclear return policies and ensure SHINAILS’ customer satisfaction, you can develop a reasonable return policy through the following steps and explain it clearly on the product page.
  • We attach great importance to the satisfaction of every customer and promise to provide high-quality products and services. To ensure the health and safety of you and other customers, while adhering to industry standards for personal care and nail products, we have developed the following return policy

1.Return policy and regulations

We attach great importance to the satisfaction of every customer and promise to provide high-quality products and services. To ensure the health and safety of you and other customers, while adhering to industry standards for personal care and nail products, we have developed the following return policy:

1) Not applicable for returns: For health and safety reasons, we cannot accept returns or exchanges in the following situations:

  • Products that have been opened or used: Once the packaging of the product has been opened or the product has been used, due to hygiene reasons, it cannot be resold again, so these products do not meet the return or exchange conditions.
  • After wearing or testing: Wearing armor is a personal care product that comes into direct contact with the skin. Used products cannot be reprocessed, so once worn or tested, returns or exchanges cannot be made.

2) Applicable return situations: We are happy to offer you an exchange or process a return in the following situations:

  • Product manufacturing defects: If the product you receive has obvious manufacturing defects (such as size mismatch, damage, etc.) without opening, please contact us within 7 days after receiving the product, and we will replace the corresponding product for you.
  • Wrong product sent: If the product you receive does not match your order (such as color, style, or quantity errors), please contact us unopened and unused, and we will replace the correct product for you free of charge.
  • Product damage during transportation: If the outer packaging of the product is intact but the internal product is damaged during transportation, please take clear photos and contact our customer service team in a timely manner. We will provide you with a solution for handling.

3) Return and exchange process: If your product meets the above applicable return conditions, please follow the steps below:

Contact customer service: Please contact us via email or online customer service within 7 days of receiving the product and provide the following information:

-Order number

-Detailed description of product issues (such as manufacturing defects, wrong products, etc.)

-Photos of product packaging and problem areas

  • Return review: We will review your application and contact you within 1-2 working days to confirm the follow-up Handling matters.
  • Return authorization: If approved, we will provide you with a return authorization (RMA number) and return address. Please make sure to Please indicate the RMA number when returning the product and return it unopened.
  • Exchange or refund processing: After we receive your returned item and confirm its status, we will arrange for an exchange or refund. Usually, we will complete the relevant process within 7 working days.

4) Return precautions

  • Return shipping fee: If the return is caused by our reasons (such as manufacturing defects or sending the wrong product), we will bear the return shipping fee; If the return is due to other reasons, the shipping cost will be borne by the customer themselves.
  • Original packaging: Please ensure that the returned item remains in its original condition, including unopened packaging and all accompanying accessories or gifts. If the returned product is not packaged as required, we reserve the right to refuse a refund or exchange.
  • Processing time: The return processing time is usually 7-10 working days, and the specific time may be delayed depending on the logistics situation. After the processing is completed, we will notify you via email.

5) Special Declaration

  • Hygiene and safety priority: Due to direct contact with the skin when wearing armor, we cannot accept returns or exchanges for products that have been opened or used for hygiene and safety reasons. This is to ensure that all customers can enjoy hygienic and safe products.
  • Legal provisions: This return policy complies with Canadian consumer protection laws and industry standards. We are committed to providing standard compliant services to ensure the rights and interests of every customer are protected.

6) Contact Us

  • If you have any questions about our return policy or need further assistance, please feel free to contact our customer service team through the following methods:
  • Email: info@shinails.com

7) Common after-sales problem solutions: List possible after-sales problems (such as product damage, improper use, etc.) and corresponding solutions to reduce customer waiting time.

8) User Generated Content (UGC) Policy Page (not currently considered)

  • User comment and content management policy: If users are allowed to post product comments or upload images on the SHINAILS website, it is necessary to clearly explain how you review these contents, handle inappropriate content, and the ownership issue of user posted content.
  • UGC usage rights: SHINAILS reserves the right to use user uploaded content for marketing and promotion purposes, such as social media displays, advertisements, etc., to ensure that the company can legally use customer generated content.

2.Introduce a replacement mechanism for product quality issues

Considering that customers may encounter manufacturing defects or shipping errors, you can provide exchange services instead of returns for these situations. This can reduce the negative impact of returns and improve customer satisfaction.

Suggested exchange instructions:

  • If the product you receive has manufacturing defects (such as size, color, or design not matching the order), please contact us within 7 days of receiving the goods. We will provide you with corresponding exchange services. To ensure fast processing, please provide product photos and order numbers.

3.Provide assistance and assurance to customers

On the product page, FAQ (Frequently Asked Questions) can be used to explain return issues and provide clear return guidance and assistance processes.

Example of Frequently Asked Questions (FAQ):

Can I return my armor?

Due to hygiene and health safety considerations, wearing armor that has been opened or used cannot be returned. If you have any questions about the received product, such as product damage or receiving the wrong style, please contact our after-sales team and we will provide assistance.

What if there is a problem with the product?

Our products undergo strict quality testing. If you receive a defective product, please contact us within 7 days and provide relevant photos. We will replace the product for you as soon as possible.

4.Highlight the confirmation and satisfaction guarantee before use

On the product page and return policy page, it is recommended that customers carefully confirm their choices before opening the packaging. We can also introduce a ‘satisfaction guarantee’, which means that if the customer is not satisfied without opening it, they can handle it by exchanging the item or providing a voucher.

  • Please confirm carefully: We recommend that you carefully confirm whether the purchased armor style and design meet your needs before opening the packaging. If the product is unopened and unused, we can provide you with an exchange service.
  • Satisfaction Guarantee: If you find that the unopened product does not meet your expectations after receiving it, we are willing to provide you with a discount coupon for exchange or future purchases to ensure that you have a satisfactory nail art experience.

5.Emphasize the importance of hygiene and health safety

Highlight the importance of hygiene and safety for both customers and the company on the product page and return policy page, ensuring that customers understand why wearing armor cannot be returned.

  • Health and safety guarantee: In order to protect the health and safety of every customer, we have a very strict return and exchange policy for personal care products. SHINAILS is committed to providing you with a safe nail experience, therefore products that have been opened or used cannot be returned or exchanged.
  • User Sharing Zone: Integrate a social media wall on the website to showcase the effectiveness of wearing armor shared by customers on platforms such as Instagram and Facebook, enhancing interactivity.
  • Social media links and sharing buttons: Add social media sharing buttons on product pages to facilitate users in sharing their favorite styles on social platforms