1.Information Collection Statement
During your use of SHINAILS services, we collect your personal information in multiple scenarios to provide you with a better shopping experience. Specifically, when you register an account, place an order, subscribe to our electronic newsletter, participate in promotional activities, or contact our customer service, we may collect information that you voluntarily provide. This information may include but is not limited to:
Your name, email address, phone number, payment information (such as credit card or other payment methods), delivery address, account login credentials, and preference settings, etc. We are committed to ensuring that your information is securely stored and used for clear business purposes, in order to provide you with personalized services and customized experiences.
2.Automatically collect information
When you visit and use the SHINAILS website, we automatically collect some technical data to better understand your browsing behavior and optimize our website performance. The information we collect may include but is not limited to: your IP address, browser type, device type (such as desktop, tablet, or smartphone), operating system, visit date and time, visit pages, click behavior, and interaction records on our website. These data help us analyze user usage patterns, identify website performance issues, improve page loading speed, and enhance the overall user experience based on your interests and preferences. We use this
We continuously optimize our services with this data to provide you with a more personalized and smooth shopping experience.
3.The use of cookies
In order to enhance your browsing experience and provide personalized services, SHINAILS uses cookies and similar tracking technologies. These small data files will be stored on your device for remembering your preferences, analyzing access behavior, saving shopping cart content, and displaying personalized ads based on your interests. Through cookies, we can understand your browsing habits and preferences, in order to provide more tailored content and recommendations when you visit again, making your shopping experience smoother and more convenient. You can manage or disable cookies in your browser settings, but please note that this may affect some of our website’s features and services Usage effect.
4.Purpose of Information Use
We collect your information in order to provide you with an efficient and personalized service experience. Specifically, your data will be used for the following purposes: processing and managing your orders, including payment, delivery, and order status updates; To provide you with timely customer support, quickly solve problems and answer your questions; Manage your user accounts to ensure secure and convenient access to account functions; Conduct marketing and promotional activities, send relevant discount information and recommend products based on your interests and purchase history; And continuously improve our website performance, optimize user experience, develop new features, and enhance overall service quality through data analysis.
Our ultimate goal is to create a more personalized, convenient, and enjoyable shopping experience for you.
5.Personalized recommendation
In order to enhance your shopping experience, SHINAILS will provide you with customized product recommendations, personalized promotional offers, and related advertising content based on your browsing history, purchasing behavior, and preferences. By analyzing this data, we can more accurately understand your interests and display the products and promotional information that best meet your needs when you visit, making each browsing more targeted and valuable. This personalized recommendation not only helps you save time searching for your favorite products, but also brings you a more intimate and efficient shopping experience.
6.Customer communication
Through various communication channels, we strive to maintain positive interaction with you and provide you with the highest quality service experience. We may contact you via email, text message, or phone to send you notifications about order status updates, delivery tracking information, exclusive promotional offers, limited time event reminders, customer satisfaction surveys, and the latest product releases. The purpose of such communication is to ensure that you are always informed of the latest developments in your order, while also keeping you informed of carefully prepared special offers and new product recommendations in the first place. All communication content will be personalized according to your preferences to maximize your shopping experience and make every interaction more efficient And considerate.
7.Data analysis and improvement
In order to continuously optimize our services, SHINAILS uses advanced data analysis tools to conduct in-depth research on user behavior patterns and preferences. Through these data insights, we can identify opportunities to improve product functionality, enhance website responsiveness and overall performance, and adjust and optimize marketing strategies based on user needs. This data-driven approach not only helps us provide an experience that better meets user expectations, but also enables us to quickly respond to market trends and create a more convenient, personalized, and satisfying shopping journey for you.
8.Information sharing restrictions
User privacy is always highly valued, and personal information will never be sold, rented, or shared in any other way with third parties without explicit consent. Information will only be shared with trusted partners under strict control when it meets legal requirements, fulfills contractual obligations, or meets business operational needs. This type of situation may include payment transaction processing, logistics delivery, or compliance with legal regulations. All partners must comply with strict data protection protocols to ensure that user information is protected to the highest standards of security under all circumstances.
9.Third party service providers
To ensure a seamless and high-quality shopping experience for you at SHINAILS, we collaborate with multiple trusted third-party service providers. These partners include payment processing institutions, logistics and distribution companies, data analysis platforms, etc. We only share necessary user information with these suppliers as needed for service, in order to process orders, optimize delivery processes, and improve user experience. All third-party service providers have undergone strict screening and are required to comply with strict data protection policies to ensure that your personal information is securely and responsibly managed under all circumstances.
10.Legal compliance
In certain circumstances, it may be necessary to disclose users’ personal information in accordance with applicable laws and regulations. If formal requests are received from courts, law enforcement agencies, or other statutory bodies, corresponding obligations will be fulfilled within the legal framework to provide the necessary data to cooperate with legal procedures or safeguard legitimate rights and interests. All such information disclosures will strictly comply with legal regulations and adopt the highest standards of transparency and responsibility in the processing, ensuring that users’ privacy rights are maximally respected and protected.
11.Information security measures
The security of user data is given priority throughout the entire information processing process, and a series of advanced security strategies are adopted to prevent unauthorized access, use, or leakage. Industry standard data encryption techniques, such as SSL encryption, are used to ensure the integrity and security of data during transmission, while implementing strict access control measures to ensure that only authorized personnel can access sensitive information. In addition, regular comprehensive security reviews and vulnerability detection are conducted to promptly identify and respond to any potential security threats. The security strategy is continuously optimized to keep up with the pace of technological development and ensure that information is protected at the highest level at every stage.
12.Data storage period
The retention time of personal information is strictly determined based on its data collection purpose and the requirements of laws and regulations. The data will only be stored within the necessary time frame to achieve specific purposes or fulfill legal obligations. Once these objectives are achieved, or when data retention is no longer required by law, immediate measures will be taken to securely delete or anonymize the data to ensure that the information cannot be identified or traced. Always adhere to the highest privacy protection and data security standards at every stage of data storage and processing.
13.User Access Permissions
Users have complete control over their personal information and can access, view, download, update, or correct all relevant data stored in the system at any time to ensure its accuracy and completeness. If errors or outdated information are found, users can modify it through the account settings page or contact the customer support team for further assistance. The system provides intuitive tools that enable users to easily manage and maintain their personal data, ensuring that information is always up-to-date. In addition, according to relevant laws and regulations, users have the right to request restrictions on the processing of certain data, or to request the deletion of specific data where applicable. Transparent data access and management mechanisms are regarded as the core principles of data privacy protection, ensuring that users always maintain control over their own data.
14.Data deletion request
We attach great importance to the control of personal data and understand the need to delete personal information in appropriate circumstances. If you need to delete stored personal data, you can request deletion by contacting the customer support team. After receiving the request, it will be evaluated within a reasonable time frame in accordance with applicable laws and regulations, and data deletion operations will be carried out as soon as legally permitted and technically feasible. It should be noted that some data may be retained in specific circumstances to fulfill legal obligations, resolve potential disputes, ensure system security, or enforce relevant agreement terms. Once the deletion request is processed, a deletion confirmation will be provided and the data will be thoroughly and securely removed from the system. Always committed to providing transparent and efficient data privacy support and protection.
15.Privacy protection for minors
Our service is not intended for minors, especially children under the age of 16. SHINAILS will not intentionally collect, store, or process any personal information of individuals under the age of 16. All processes and content of our design services are provided to users who meet age requirements to ensure the legality and compliance of data. If you are the parent or legal guardian of a minor and find that your child has provided us with personal information without your consent, you can use the contact information provided below to contact us and request that we delete this information from the system. We will take immediate action to completely delete this data and ensure that such incidents do not occur again. As of the effective date of this privacy policy, we are not actually aware of any situation regarding our “sharing” or “selling” (as defined by applicable laws) of personal information of minors under the age of 16. We promise that if any such behavior is discovered,
We will take immediate corrective measures and strictly comply with relevant laws and regulations to prevent any improper use of underage user data. Although we have implemented multiple levels of security measures to protect users’ data privacy, we need to remind you that no security system is absolutely perfect or unbreakable. There may be security risks in the process of information transmission through the Internet. We cannot guarantee the “absolute security” of data in all cases. Therefore, we recommend that you avoid using insecure channels to transmit sensitive or confidential information to us in order to reduce potential risks. The duration for which we retain personal information depends on various factors, such as whether this information is needed to maintain your account, provide ongoing services, fulfill legal obligations, resolve disputes, or enforce other applicable contract terms and policies. When these purposes are achieved or no longer require your information, we will securely process, delete, or anonymize your data to ensure that your privacy is fully protected. SHINAILS is committed to protecting the data security of all users, especially minors, to the highest standards. We will continuously review and improve our privacy policy and security measures to ensure compliance with industry standards and legal requirements in the data management process, and provide a transparent, secure, and trustworthy online environment for all users.
16.Cookie management options:
Through browser settings, the use of cookies can be flexibly controlled, including accepting, disabling, or deleting stored cookies. Most modern browsers support multiple management options, making it easier to configure the use of cookies and providing notification functionality when websites attempt to store cookies. It should be noted that disabling or deleting certain types of cookies may have a significant impact on the overall user experience. For example, disabling functional cookies may limit the availability of certain critical services, resulting in the inability to save shopping cart content or affecting the display of personalized recommendations and promotional content. Therefore, when adjusting cookie settings, these potential impacts should be considered comprehensively to ensure the integrity and functionality of the access experience. For more detailed information on how to manage cookies in different browsers, please refer to the browser’s help documentation or support page to achieve precise control over privacy and data usage preferences.
17.Third party link statement:
The scope of application of this privacy policy is limited to the content and services provided by the current website. Through the third-party links provided on this website, visitors will be directed to independently operated external websites. The privacy protection measures and data processing standards of these external websites are independently managed by them and are not subject to current privacy policies. It is recommended to carefully read and understand their respective privacy policies and terms when accessing these third-party platforms, in order to have a clear understanding of their data collection and usage practices.
18.Rights and Choices
- Data subjects have multiple rights and choices in terms of data privacy and personal information processing, and can flexibly control the collection, use, and sharing of their information. The following are the key rights and their exercise methods for personal data management:
- Access rights: The right to request access to their personal data and understand how the data is collected, processed, and used. This includes obtaining a copy of the data as well as detailed information about the data source, processing purpose, and third-party data recipients.
- Correction right: When personal information is inaccurate or incomplete, the data subject may request correction or update at any time to ensure the accuracy and completeness of the data.
- Deletion right: Under specific conditions, such as when the data is no longer necessary, consent is revoked, or data processing is illegal, personal data can be requested to be deleted. This is known as the ‘right to be forgotten’ and is carried out under applicable legal provisions.
- Restricting processing rights: In certain circumstances, it is possible to request restrictions on the processing activities of personal data, such as when questioning the accuracy or legality of data processing. During the restricted processing period, data will be stored but not used for other purposes.
- Data Portability: Where technically feasible, the right to request the reception of personal data in a structured, commonly used, and machine-readable format, and to transfer this data to another data controller. This right applies to situations where data is processed based on consent or contract.
- Right to object: can object to data processing based on legitimate interests at any time for specific circumstances, especially when it involves direct marketing purposes. Once an objection is raised, the processing of personal data for related purposes will cease unless it can be proven that the legitimate reasons for processing the data outweigh personal interests, rights, and freedoms.
- Right to revoke consent: If data processing is based on an individual’s consent, the consent can be revoked at any time without affecting the legality of the data processing prior to revocation. After revoking consent, data processing activities based on consent will cease.
- Complaint right: When considering personal data processing